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Sustainability Journey

We believe it’s our responsibility to minimise our environmental impact while ensuring quality sustainable products are accessible and affordable to our customers. This is something we are working on with our brand partners as well as our manufacturing partners and couriers. In addition to diversity and inclusion, this is something that has no end goal and can always be improved. It requires us to work together, as an industry, and as a community of beauty-obsessed fanatics.

Carbon Neutral Delivery

Our preferred delivery partner, Australia Post, is committed to carbon-neutral parcel delivery, which is why they have introduced a Climate Active certified Carbon Neutral Deliveries program. Since 2019, they have sent 185+ million parcels carbon neutral, which is the equivalent of taking 105,000 cars off the road – or roughly 260,000 tonnes of emissions. 

The process of delivering a parcel emits carbon dioxide into the atmosphere, which is shown  to harm our environment.  
To ensure our delivery is carbon neutral we reduce emissions from our operations where possible and compensate for the remaining emissions by investing in carbon offset projects through Qantas Future Planet. Read more here.

Labelling & Packaging

When we receive deliveries from our suppliers, we attempt to salvage as much reusable and recyclable material as possible. These materials can then be used to label, package, and send out your orders without having any impact on the quality and timing of your package. This means we may reuse cartons, recyclable paper, and bubble wrap where possible to label and package your products. The products themselves are never impacted in any way and quality assurance is at the heart of our business. We are also working with packaging suppliers and manufacturers to improve on how items are packaged in the near future.

Ethical Responsibility

At Troya Beauty, sourcing ethically is our responsibility. We take this seriously and we continue to improve transparency in all areas of our operations. While the beauty industry supply chain can be complex, for Troya Beauty to be truly sustainable, we need to take more responsibility for our products and how they are made.

For Troya Beauty, ethical responsibility means all the people our brand touches are treated with dignity and respect, have decent working hours, earn fair wages and enjoy safe working conditions. Considering the complexity and extensive nature of our supply chain, this is a constant work-in-progress and we are working with our brand partners and suppliers to improve, together.


Upholding human rights is fundamental to our values and business at Troya Beauty. We recognise the International Labour Organisations (ILO’s) international labour standards aimed at ensuring sustainable work worldwide in conditions of freedom, equity, security and dignity. Protection of freedom of association and the effective recognition of the right to collective bargaining, the elimination of forced or compulsory labour, the abolition of child labour, and the elimination of discrimination in respect of employment and occupation. We are committed to paying a fair wage to our team (in the salon and in our distribution centre) and recognise the rising cost of living around the world.