Our guarantee to you
We are constantly seeking ways to improve on the efficiency and speed of your deliveries.
We guarantee the following:
1. Free shipping on Australian orders above $50
2. Simple and easy to understand shipping costs (if applicable)
3. Free Australia Post tracking on all orders
Costs
Standard (Australia-wide)
- Above $50: FREE
- Below $50: $11.75
Express (Australia-wide)
- Above $50: $6.95
- Below $50: $13.75
Timing
All orders on in-stock items are dispatched within 24-48 hours of payment (excluding Sundays and public holidays). If an order is expected to take longer, we will reach out with further details or you are welcome to email at us right away at support@troyabeauty.com.au. Please do ensure you have used the right email/phone in your order.
Below is a guide on how long it should take for your order to reach you. There can be delays beyond this in peak times and sales periods:
- Standard: 1-5 business days
- Express: 1-3 business days
Please ensure to use enter your correct shipping address when placing an order or updating your account.
Note: Our aim is to get you what you need as fast as possible. We are doing our best to navigate through large volumes of orders and will do everything it takes to ensure you get your order as fast as possible. If there is a stock availability issue, we will be in contact with you as soon as we can!
Shipping Method/Partners
Australia Post Express eParcel and Australia Post eParcel are our main delivery partners.
If they are experiencing delays, we may utilise another partner such as CouriersPlease, Uber, StarTrack, or other.