Our guarantee to you
We guarantee the following:
1. Free shipping on Australian orders above $50
2. Simple and easy to understand shipping costs (if applicable)
3. Free Australia Post tracking on all orders
Costs
Standard (Australia-wide)
- Above $50: FREE
- Below $50: $6.95
Express (Australia-wide)
- Above $50: $4.95
- Below $50: $9.95
Timing
All orders on in-stock items are dispatched within 24-48 hours of payment (excluding Sundays and public holidays). If an order is expected to take longer, we will reach out with further details or you are welcome to email at us right away at support@troyabeauty.com.au. Please do ensure you have used the right email/phone in your order.
Below is a guide on how long it may take for your order to reach you:
- Standard: 1-6 business days
- Express: 1-4 business days
Please enter your correct shipping address when placing an order or updating your account. Order confirmations and tracking information is sent automatically to the email used to place your order. Please ensure to use the correct email address and to check junk/spam folders.
Note: Our aim is to have your parcel delivered as fast as possible. Australia Post and other delivery partners are experiencing a large volume of orders and you may experience delays in peak periods (e.g. Christmas, Boxing Day, Black Friday, Click Frenzy sales, and other e-commerce related promotional periods). The above is guide only. If you are experiencing any issues, simply email our team via support@troyabeauty.com.au and we can certainly do our best to escalate the matter on your behalf.
Shipping Method/Partners
Australia Post Express eParcel and Australia Post eParcel are our main delivery partners.
If they are experiencing significant delays, we may utilise another partner such as CouriersPlease, Uber, StarTrack, or other.