We're in Sydney, NSW! Our HQ and Distribution Centre is located in Condell Park, NSW. 

Standard shipping takes from 2-8 business days. For faster delivery times, we recommend opting in for Express Shipping (usually 1-3 business days). 

Please note we are constantly developing ways to navigate through the current supply chain issues. If there is a potential delay with your order, our team will do their best to let you know as soon as possible.

Standard Shipping is free on orders above $50! 
For orders below $50, there is a small cost of $6.95.
For more information, including Express Shipping fees, visit the link here.

As we aim to dispatch orders within 24 hours of payment, we cannot guarantee that we can change your delivery address after an order has been confirmed.

Please be sure to enter the correct delivery address when placing your order.

If your order has been dispatched from our Distribution Centre, you will be able to edit your address once your tracking has been updated with Australia Post via their website or the MyPost Australia Post Tracking App. Simply enter your tracking number via the Australia Post site or MyPost app under the ‘Enter Tracking Number’ section and you will be able to amend your address or redirect your parcel as long as it has not been delivered.

Please feel free to reach out to us if you are experiencing any issues with this process at all.

Once your order is dispatched, you will receive an email and/or text with your tracking details. 
If you have the Shop app, you will also be able to track your order there.
If you have not received a tracking number, it may be because you entered the incorrect email/phone number at checkout.
Please feel free to contact us at support@troyabeauty.com.au to have your information updated and the tracking information re-sent.

Absolutely! Feel free to call us on the below between 9am - 5pm AEST, Monday to Friday.

tel:1800 979 682

Please note that we cannot process Afterpay, Zip, Paypal, or other third party payment methods over the phone. We can, however, assist you in the process.

We offer a variety of payment methods including Visa/Mastercard, Afterpay, Zip, Paypal, YouPay, and more.
View the full list here.

Once an order has been placed, we cannot guarantee that it can be cancelled as we process and dispatch orders within 24 hours of receiving payment. 
If you have not yet received a Shipping Confirmation email, we may still be able to cancel your order.
Please contact us if you wish to know more about cancelling an order.

As a team of hair and beauty fanatics, we love helping you decide on the best possible products, routines, and beauty strategies. 
Feel free to message us via the live chat, email us via support@troyabeauty.com.au, or call us on 1800 979 682 (Mon - Fri, AEST).

You can return an item within 200 days of receiving it as long as it meets the conditions listed here.
Please note that (for change of mind returns) the item must be unused, not opened, and in its original condition.

Please use the Returns Portal. If you are experiencing difficulty, feel free to contact us via email at support@troyabeauty.com.au with your order number and the item you wish to return. A team member will be contact with you within 1 business day to have the return/refund/exchange processed!

Absolutely, as long as you meet the conditions listed here.
Please note that (in the case of change of mind returns) your item/s must be unused, not opened, and original condition. The return/refund request must also be submitted within 200 days of receiving your order.

If you have received an incorrect item or your item/s is damaged, please reach out to our team as soon as you can by using the Returns Portal or emailing support@troyabeauty.com.au

We will arrange for an immediate replacement, free of charge as long as everything checks out.

Absolutely. Feel free to use the Returns Portal or reach out to our team by emailing support@troyabeauty.com.au as long as the conditions listed here are met.