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Select your NAK Hair gift - Spend $110+ on NAK Hair
Select your NAK Hair gift - Spend $110+ on NAK Hair

Return & Exchanges

Our guarantee to you:

1. All products are genuine
2. All products come with the manufacturer’s warranty
3. All products are in new condition, unused, and in original packaging

Change of mind returns

Change of mind returns are happily accepted. The product(s) will just need to meet the below criteria:

  • Within 200 calendar days of receiving your order
  • Unopened, unused, and in original packaging

Faulty, damaged, and incorrect items

On the very rare occasion that you receive a faulty, damaged, or incorrect item, please inform us by emailing a photo directly to support@troyabeauty.com.au (making sure to include a description of the product fault). A refund, exchange, or store credit will be arranged for you as soon as possible.

Allergic reactions

Please be sure to read the ingredients listed under the ‘Ingredients’ section of a product listing before making a purchase if you are known to have allergic reactions to certain products or ingredients. If you do encounter an allergic reaction, please discontinue use immediately and notify a Support Team Professional. Returns due to allergic reactions are accepted as long as less than 20% of the product has been used. Please ensure to take a photo of your reaction to assist our team in assessing your claim as fast as possible.

 How to return an item:

1. First, email us via support@troyabeauty.com.au with the order number, reason for return (or simply, 'change of mind') and a photo if required. 
2. We will contact you (within 2 business days) with instructions on how your item can be returned with simple and easy instructions
3. Once we receive your item, we will process your exchange, refund, or store credit (based on your selection) and will be in touch as soon as it has been completed.

Costs associated with returns

If the item of concern was faulty, damaged, or incorrect, there is no cost associated with returning it. For change of mind returns, you will just be required to pay for return postage. The postage label will be provided to you via email and your original packaging (if still intact) can be used to send the item back.

Electrical items

All electrical items come with a standard manufacturer’s warranty (usually 1-2 years). Although electrical warranties are usually processed directly through the relevant distributor/manufacturer, we can happily assist you in the process.